Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn’t right, here’s how returns work.

You have 30 days from the date your order is delivered to request a return.

To be eligible for return, items must be:

Proof of purchase is required.

Email hello@wildermothoutfitters.com with your order number and reason for return.

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Some products ship directly from our brand partners. These items may have slightly different return instructions or processing times.

If your order includes a partner item, we will provide the correct return instructions once your request is approved.

The following items are final sale:

If you are unsure whether your item qualifies for return, please contact us before purchasing.

We do not process direct exchanges.

If you would like a different size or item, please return your original purchase (if eligible) and place a new order.

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery. We will make it right.

Once your return is received and inspected, we will notify you of approval.

If approved, your refund will be issued to your original payment method within 10 business days.

Original shipping charges are non-refundable.

If more than 15 business days have passed since approval, please contact us.

Some Wildermoth products are offered as preorders.

Preorder items are made specifically for you and ship once production is complete. Estimated ship dates are listed on the product page.

Because these items are made to order, preorder purchases are final sale unless they arrive damaged or defective.